Return & Refund Policy

Last Updated: August 18, 2026

At ZUVRILO, we want every customer to be satisfied with their purchase. We carefully inspect and package our products before dispatch. If you receive an incorrect, damaged, or defective product, we are here to help.

Please read the following policy carefully before placing your order.

1. Return & Exchange Window

Customers may request a return or exchange within 7 days of receiving the order.

The request must be submitted within 7 days of delivery. Requests submitted after this period may not be accepted.

2. Eligible Reasons for Return or Exchange

A return or exchange may be accepted if:

• You received the wrong product.

• You received a product that is damaged during delivery.

• The product has a manufacturing defect.

• The product received is significantly different from the product description or order.

• An item or important component included with the order is missing.

For damaged, defective, or incorrect products, ZUVRILO may request photographs, videos, or an unboxing video to verify the issue.

3. Change of Mind

ZUVRILO generally does not accept returns or exchanges simply because a customer has changed their mind, selected the wrong style, or no longer wants the product after receiving it.

However, ZUVRILO may consider such requests at its discretion depending on the condition of the product and the circumstances.

4. Product Condition for Returns

To qualify for a return or exchange, the product must:

• Be unused and unworn.

• Be returned in its original condition.

• Include the original packaging, box, tags, and accessories where applicable.

• Include any manuals, warranty cards, or other items supplied with the product.

• Not show signs of damage, scratches, misuse, alteration, or excessive handling.

For watches, the product should be returned with its original watch box, packaging, tags, protective materials, and included accessories, where applicable.

Products returned without the required packaging or accessories may be rejected or may be subject to an appropriate deduction.

5. Items That Cannot Be Returned

A return may be rejected if the product:

• Has been worn, used, or intentionally damaged.

• Has scratches, stains, or other signs of use.

• Has been modified, repaired, or tampered with by the customer or a third party.

• Is returned without the original packaging when the packaging is an essential part of the product.

• Is returned after the 7-day return period.

• Was damaged due to improper use or failure to follow product care instructions.

6. How to Request a Return or Exchange

To request a return or exchange, contact ZUVRILO customer support within 7 days of delivery.

Please provide:

• Order number

• Customer name

• Phone number used for the order

• Reason for the return or exchange

• Clear photographs of the product

• Video evidence, if requested by our team

Our team will review the request and inform you whether the return or exchange has been approved.

Do not send a product back before receiving return instructions from ZUVRILO.

7. Return Shipping

If the return is due to an error on the part of ZUVRILO, such as receiving the wrong, damaged, or defective product, ZUVRILO may arrange or cover the reasonable return shipping cost.

If a return is approved for another reason, the customer may be responsible for the applicable return shipping charges.

Return shipping arrangements will be communicated to the customer when the return request is approved.

8. Inspection of Returned Products

Once the returned product is received, ZUVRILO will inspect it to determine whether it meets the requirements of this policy.

The inspection may include checking:

• Product condition

• Packaging

• Accessories

• Tags

• Signs of use or damage

• The reported defect or issue

Approval of a return request before receiving the product does not automatically guarantee a refund or exchange if the returned item does not meet the required conditions.

9. Exchanges

If an exchange is approved, ZUVRILO will attempt to provide the same product or an appropriate replacement, subject to availability.

If the requested replacement is unavailable, ZUVRILO may offer an alternative solution, such as a different product of comparable value, store credit, or refund, depending on the circumstances.

Any additional price difference for a higher-priced replacement may be payable by the customer.

10. Refunds

If a refund is approved, ZUVRILO will process the refund after the returned product has been received and inspected.

For Cash on Delivery (COD) orders, the customer does not pay online at the time of purchase. Therefore, any approved refund will be arranged through a suitable refund method agreed upon between ZUVRILO and the customer.

The customer may be asked to provide accurate payment details required to process the refund.

Refund processing and transfer times may vary depending on the selected payment method or financial institution.

11. Partial Refunds

In certain circumstances, ZUVRILO may offer a partial refund or other appropriate resolution instead of a full refund.

This may apply where a product has a minor issue that does not justify a complete return, subject to agreement with the customer.

12. Damaged Products

If your package or product arrives damaged, please contact ZUVRILO as soon as possible after delivery.

Customers are strongly encouraged to record an unboxing video from the moment the package is opened, particularly for higher-value purchases.

An unboxing video may help us verify damage, missing items, or issues that may have occurred during transit.

13. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

After verification, ZUVRILO will arrange an appropriate resolution, which may include replacement, exchange, or refund.

14. Manufacturing Defects

If you believe your watch or other product has a manufacturing defect, contact ZUVRILO within the applicable return period.

The product will be assessed to determine whether the issue is a manufacturing defect or damage resulting from normal wear, misuse, accidental damage, water exposure, unauthorized repair, or improper handling.

Normal wear and tear is not considered a manufacturing defect.

15. Warranty

If a specific product includes a manufacturer's or ZUVRILO warranty, the applicable warranty terms will be communicated with the product or on the relevant product page.

A warranty, where provided, is separate from this Return & Refund Policy and may have different conditions and coverage.

16. Refunds for Cancelled Orders

If you request cancellation before your order has been dispatched, ZUVRILO will make reasonable efforts to cancel the order.

For COD orders that have not been dispatched, no payment refund is normally required because payment has not yet been collected.

Once an order has been dispatched, cancellation may no longer be possible and the order may be subject to our return or delivery procedures.

17. Fraudulent or Abusive Returns

ZUVRILO reserves the right to refuse returns, exchanges, or refunds where we reasonably believe that the return process is being abused or used fraudulently.

This may include repeated false claims, intentional product damage, returning a different product, or other misuse of the return process.

18. Policy Changes

ZUVRILO reserves the right to update or modify this Return & Refund Policy when necessary.

Any changes will be posted on this page with the updated revision date.

19. Contact Us

If you have a question about a return, exchange, damaged product, defective product, or refund, please contact ZUVRILO through the contact information provided on our website.

We are committed to handling genuine return and refund requests fairly and professionally.

ZUVRILO — Luxury Within Reach.