Shipping policy

Shipping & Delivery Policy

Last Updated: August 18, 2026

At ZUVRILO, we aim to provide a smooth, reliable, and convenient shopping experience for customers across Pakistan. All orders placed through our website are processed and delivered within Pakistan through our selected courier and delivery partners.

1. Shipping Within Pakistan

ZUVRILO currently delivers orders within Pakistan only.

We do not currently offer international shipping.

Orders can be delivered to most major cities and serviceable areas across Pakistan, subject to courier availability.

2. Order Processing

Once you place an order on the ZUVRILO website, your order will be reviewed and processed by our team.

For Cash on Delivery (COD) orders, our team or delivery partner may contact you to confirm your order before dispatch.

Orders are generally processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

After your order has been dispatched, the estimated delivery time is generally:

  • Major Cities: 2 to 5 business days

  • Other Cities & Areas: 3 to 7 business days

  • Remote Areas: Delivery may take additional time depending on courier service availability.

These are estimated delivery times and are not guaranteed. Delivery may take longer due to weather conditions, public holidays, courier delays, unforeseen circumstances, or other factors beyond ZUVRILO's control.

4. Cash on Delivery (COD)

ZUVRILO offers Cash on Delivery as a convenient payment option for eligible orders within Pakistan.

When selecting COD:

  1. Place your order through our Shopify store.

  2. Provide accurate contact and delivery information.

  3. Your order may be confirmed by our team through phone call or WhatsApp.

  4. Once confirmed, the order will be dispatched.

  5. Pay the total order amount in cash to the courier at the time of delivery.

Customers should keep the exact or required amount available whenever possible to make the delivery process easier.

5. Order Confirmation

To reduce fraudulent or accidental orders, ZUVRILO may contact customers to confirm COD orders before dispatch.

If we are unable to confirm an order using the contact information provided, we reserve the right to delay or cancel the order.

6. Shipping Charges

Applicable shipping charges will be displayed during checkout before you place your order.

From time to time, ZUVRILO may offer free shipping promotions or special delivery offers. Any such offer will be clearly mentioned on the website or during checkout.

7. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

  • Full name

  • Complete delivery address

  • City

  • Area/locality

  • Active phone number

  • Any relevant delivery instructions

ZUVRILO is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

If you realize that you have entered incorrect information, please contact us as soon as possible. We will try to update the information before the order is dispatched.

8. Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational policies.

If the customer is unavailable, does not respond to the courier, provides an incorrect address, or refuses to accept a confirmed COD order, the parcel may be returned to ZUVRILO.

Repeated refusal or failure to receive COD orders may affect the availability of COD for future orders.

9. Refused or Unaccepted COD Orders

Because COD orders involve shipping and handling costs, customers are requested to accept orders that they have placed and confirmed.

If you need to cancel an order, please contact ZUVRILO before the order is dispatched whenever possible.

Customers should not refuse a parcel simply because they have changed their mind. Please contact our customer support team first so we can assist you according to our cancellation and return policy.

10. Delayed Deliveries

Although we work with reliable courier partners, delivery times may occasionally be affected by circumstances outside our control.

These may include:

  • Weather conditions

  • Public holidays

  • Road closures

  • Courier operational delays

  • High order volumes

  • Incorrect delivery information

  • Security or other unforeseen circumstances

If your order is significantly delayed, please contact our customer support team with your order details so we can assist you.

11. Damaged Packages

We carefully inspect and package products before dispatch.

If your package appears visibly damaged when delivered, please notify the courier and contact ZUVRILO as soon as possible.

For certain cases, we may request photographs or an unboxing video to help us investigate the issue and determine the appropriate solution.

12. Lost or Missing Orders

If your order has not arrived within the expected delivery period, please contact ZUVRILO.

We will coordinate with the relevant courier service to investigate the shipment and provide you with an appropriate update.

13. Order Tracking

Where tracking is available, ZUVRILO may provide shipment or tracking information after your order has been dispatched.

Tracking updates are provided by the courier and may take some time to appear or update.

14. Contact Us

If you have any questions about your order, shipping, or delivery, please contact ZUVRILO through the contact information available on our website.

We are committed to providing our customers across Pakistan with a reliable and convenient shopping experience.

ZUVRILO — Luxury Within Reach.