Terms of Service

Last Updated: August 18, 2026

Welcome to ZUVRILO. These Terms of Service govern your use of our website, products, and services. By accessing or using our website, you agree to comply with these terms.

1. About ZUVRILO

ZUVRILO is an online retail brand offering watches and selected fashion and lifestyle products to customers in Pakistan.

Throughout these Terms, the terms “ZUVRILO,” “we,” “us,” and “our” refer to ZUVRILO. The terms “you” and “customer” refer to any person accessing our website or purchasing our products.

2. Use of Our Website

By using our website, you agree that:

• You will use the website only for lawful purposes.

• You will provide accurate information when placing an order.

• You will not attempt to interfere with or damage the website.

• You will not use the website for fraudulent, abusive, or unauthorized activities.

• You will not reproduce or misuse our website content without permission.

We reserve the right to restrict or terminate access to our website if we reasonably believe these terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, and other information displayed on our website are accurate.

However, minor differences may occur due to:

• Screen or device settings

• Photography and lighting

• Manufacturing variations

• Product availability or packaging updates

ZUVRILO does not guarantee that every product image or color displayed on your device will appear exactly the same as the physical product.

4. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase.

• Discontinue products without prior notice.

• Cancel an order if a product becomes unavailable.

• Correct product or inventory information when necessary.

If we cancel an order after payment has been made, any eligible amount paid for the cancelled product will be refunded through an appropriate payment method.

5. Orders

Placing an order through our website constitutes a request to purchase a product.

After placing an order, you may receive an order confirmation. An order is not considered fully accepted until it has been processed and confirmed by ZUVRILO.

We reserve the right to cancel or refuse an order where reasonably necessary, including cases involving:

• Incorrect pricing or product information

• Suspected fraudulent activity

• Product unavailability

• Incorrect or incomplete customer information

• Delivery limitations

If an order is cancelled after payment, the applicable amount will be refunded.

6. Pricing

All prices displayed on our website are listed in Pakistani Rupees (PKR) unless otherwise stated.

Prices may change at any time without prior notice.

We make reasonable efforts to maintain accurate pricing information. If a significant pricing error occurs, we reserve the right to contact the customer regarding the order or cancel the order and provide an appropriate refund where applicable.

7. Payment

We may offer payment methods including Cash on Delivery (COD) and other payment options made available on our website.

Customers are responsible for providing accurate payment and contact information.

For COD orders, customers agree to accept and pay for the order when delivered.

Repeated refusal or cancellation of confirmed COD orders may result in restrictions on future COD purchases.

8. Shipping and Delivery

We aim to process and deliver orders within the estimated timeframe communicated on our website or during the ordering process.

Delivery times may vary due to:

• Customer location

• Courier delays

• Weather conditions

• Public holidays

• Unforeseen circumstances

• Incorrect or incomplete delivery information

ZUVRILO is not responsible for delays caused by circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

9. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

By purchasing from ZUVRILO, you agree to follow the requirements and procedures stated in that policy.

10. Intellectual Property

All content available on the ZUVRILO website, including but not limited to:

• Brand name

• Logo

• Product images

• Graphics

• Website design

• Text

• Product descriptions

• Marketing materials

is owned by or licensed to ZUVRILO and is protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially use our content without prior written permission.

11. User Content

If you submit reviews, comments, photographs, feedback, or other content to ZUVRILO, you agree that the content:

• Is accurate and not misleading.

• Does not violate another person's rights.

• Does not contain unlawful, abusive, or offensive material.

• Does not contain malicious software or harmful code.

By submitting content, you grant ZUVRILO permission to use, reproduce, and display that content for legitimate business and marketing purposes, subject to applicable law.

12. Third-Party Services

Our website may use third-party services such as payment processors, courier companies, analytics services, or other technology providers.

These services may have their own terms and privacy policies. ZUVRILO is not responsible for the independent policies or actions of third-party service providers.

13. Limitation of Liability

To the extent permitted by applicable law, ZUVRILO will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable law.

14. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption

• Free from technical errors

• Free from viruses or other harmful components

• Completely accurate or up to date

We may temporarily suspend or modify the website for maintenance, security, upgrades, or other operational reasons.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.

16. Changes to These Terms

ZUVRILO may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Pakistan.

Any disputes will be handled in accordance with applicable laws and the jurisdiction of the relevant courts or authorities.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact ZUVRILO Customer Support through the contact information provided on our website.

By using the ZUVRILO website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.